Lost An Item?

Left an item by accident in one of our Taxis? If so, you can submit a claim below. Please fill out as much specific information as possible, so we can easily retrieve your lost item.

Pick Up Location
Collateral Items
FAQs

Business Location

10538 114 STREET NW, EDMONTON

Lost & FOund HOURS

Monday - Thursday: 8:00 AM to 4:00 PM
Friday: 8:00 AM to 3:30 PM
Saturday and Sunday: Closed

*Closed on statutory holidays.

Collateral Items

Items given to a driver in lieu of taxi fare are considered as collateral items. To claim your collateral item please come and see our lost and found personnel at our office location with your photo ID. Outstanding fare needs to be cleared before the collateral items can be released. If you have any further questions give us a call at 780-425-0954.

Please don’t submit a claim for your collateral item.

Frequently Asked Questions

I LOST AN ITEM IN ONE OF YOUR TAXIS. WHAT INFORMATION DOES LOST AND FOUND STAFF NEED TO IDENTIFY IT?
If you can provide the following information, we will have a better chance of identifying your lost item and returning it to you:
  • A detailed description of the item itself, including the color, brand name/product number, and any other identifying features that make your item distinct from other like items
  • Date and time, you lost your item
  • Pick up location and Drop off location
  • Your contact information
I CALLED BUT MY LOST ITEM WASN’T THERE. WHERE IS IT?
I called but my lost item wasn’t there. Where is it? Items that are found in the taxis are typically are brought to the Lost and Found office the next business day. The best time to call is after noon, when all items from the previous day have been received and entered into our database. If your item is not at Lost and Found on your first attempt, try again the next business day.
I LOST MY ARTICLE ON FRIDAY OR WEEKENDS OR STATUTORY HOLIDAY. WHAT CAN I DO BECAUSE LOST AND FOUND OFFICE IS CLOSED?
The Lost and Found office is closed on the weekends and statutory holidays, so you will have to wait until 8:00 am of the next working day to speak to someone in our Lost and Found office.
I LOST MY ARTICLE LONG AGO. HOW LONG DO YOU KEEP ITEMS?
CO-OP TAXI will make every effort to connect lost and found property with its rightful owner, but all unclaimed articles will be held for no longer than 30 days. (This includes items given to a driver in lieu of taxi fare). After 30 days all the unclaimed items will be donated to the local charity or will be disposed according to our disposal policies.
WHAT SHOULD I BRING WHEN PICKING UP MY ITEM?
You must provide a piece of photo ID. If your only piece of ID was in the item you lost, please let our Lost and Found personnel know that your ID is in the item you are claiming.
I CAN'T PICK UP MY ITEM, CAN I SEND SOMEONE TO GET IT FOR ME?
Once we have confirmed we have your item, you can designate someone to pick up your item for you if you are unable to come to CO-OP TAXI Lost and Found office. You must call and give us your authorization and name of designate to pick up the item on your behalf. A designate must bring a piece of his photo ID to collect the item and should be able to identify our lost item. In some cases, lost and found personnel may call you before hand over the lost item to your designate to prevent fraudulent activities.
WHY DO I HAVE TO PROVIDE A PIECE OF PHOTO ID?

The information, collected under Section 33 C of the Freedom of Information and Protection of Privacy (FOIP) Act, is used to determine the rightful owner of the found article being claimed and to contact you in the event of a discrepancy.

If you have any other questions regarding our Lost and Found service, give us a call at 780-425-0954.

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In case if you prefer speaking to a real person, just give us a call at 780.425.2525. Our professional customer service agents will be happy to help you book a taxi or answer any questions or concerns you may have.
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